Ruth is one of the nicest and informative people you can ever do business with and doesn't act like you're a pain when you ask her a question. All of the Niles products are top notch!!! You have a forever customer here, Ruth!!! Thank You.
Eldon E. Ballenger Jr.
I purchased the stainless bottle stoppers and they are the best I have ever seen. I talked to Ruth on the phone and she was very helpful , pleasant and professional !
Darren Weimer, TN
Nothing but excellent service and products from Niles! I have ordered a couple mandrels and about a dozen wine bottle stoppers and am very satisfied with every piece. The mandrels are a perfect fit for my mini-lathe and they work very well for the wine stoppers I have turned. They make it easy to turn a beautiful piece from both wood and acrylic. And the stainless steel stopper pieces are the way to go in my opinion. Both the regular and the ones that stand on a flat surface are excellent and have made ver nice gifts to friends and family. Right now I don't get stoppers from any where else. Thanks for providing a quality product and the service to back it up.
William Powell, AZ
Great service and great products. It is nice to have such personalized service from a company these days. You have to look no further for the products she sells. I will be a repeat customer with pleasure.
Simply stated, the products are as good as the service and her personal attention - excellent, superb, without equal in the marketplace. All products have been perfect, arriving quickly, and very well packaged with no damage from shipment. As a return customer, I highly recommend her products and personal service. You will be most pleased.
I have purchased bottle stoppers, stubby drills, a tap, and two topper mandrels from Niles. The quality of the materials is excellent in all cases. The customer service is personal, efficient, and just what you would expect when dealing one-one with the owner who wants to make sure all the customers happy. You just can't beat Niles Bottle Stoppers. You might find something that's less expensive elsewhere, but you get what you pay for at Niles--- Top notch products, and top notch service from a top notch person.
The personal touch from Ruth is amazing and very, very rare. That alone would keep me coming back. However, it's even easier because she offers the best products that I've found. I love the stoppers! I wanted something heavier and better quality than what I'd seen before. Ruth provides that in spades.
I'm not that old, but I'm old enough to remember when good customer service was as important as the quality of the merchandise. I stumbled onto this website looking for what I needed, and from the beginning of the transaction to the follow-up emails I have received, this has been nothing but top-notch customer service. I highly recommend this company!
I purchased several bottle stoppers and bottle openers from Ruth Niles. They shipped very quickly and the owner personally followed up to ensure I was happy with my purchase. I was able to use the bottle opener in a resin form to make a unique bottle opener and the bottle toppers made excellent toppers for olive oil bottles with custom turned handles. I definitely would recommend purchasing from Niles Bottle Stoppers!
I’ve been extremely impressed with the quality of product and customer service provided by Ruth Niles and SS Niles Bottle Stoppers from the very first time I ordered bottle stoppers from the web site over 8 years ago. No problems ever!! I always try to keep her product in stock for use when I run across a nice piece of wood that is too small for other uses and too pretty to burn. Most of the stoppers I turn go to customers of my architectural turning work as Christmas and birthday gifts. Since these customers pay my bills with their business I can’t afford to give them anything other than the very best quality on the market, Ruth Niles Stainless Steel bottle stoppers meet and exceed this requirement for highest quality.
You can always spot quality product by the number of companies that attempt to duplicate the products being offered, however, they usually fall short in their offerings due to the primary motivations of avarice and greed. The personal involvement and customer care is just not present for the copy cat venders.
As the CEO of a large international organization, I think I can speak with a bit of experience when it comes to how businesses should be run. Your products are of excellent quality and fairly priced. Your customer service is beyond compare and the fact that you the owner and founder accompany just about every customer through the buying process personally impresses me beyond words. I have told all of my turning friends to look no where else but to you for the range of products you offer
I have been turning for awhile now and have purchased many items from many distributors, some I will not purchase again, but nothing I have purchased from you has been a disappointment! I have received nothing but complements from anything I have turned utilizing one of you products. Yours I will definitely continue to use!
I have ordered about a dozen wine stoppers, and bottle openers and one pizza cutter this year. I've been nothing but impressed with the friendly service, rapid shipping and incredible quality of the products. I love the bottle openers and the wine stoppers are great.
I love your bottle stoppers, your website, your pricing, your affordable shipping to Canada and about everything else about your operation. Talking with you on the phone was a pleasure. If all businesses had your ethics, the world would be a better place.
Niles bottle stoppers are made of the highest quality materials and are machined extremely well. With multiple styles to choose from, the combinations of stoppers and blanks are endless and will make truly custom gifts, perfect for any home!
Chris C&S Toolworks
Here is my feedback:
Ordering = Product description is very accurate and easy to place an order
Shipping = FAST, reasonably priced and perfectly packaged.
Product = So much better than I expected! There was a bit of trial and error on my part with the threading on the mandrel BUT after a few attempts I sorted it out and I'm super happy with the end results. Excellent communication and awesome product!
Emma Banner Spiked Woodworks
I would now use nothing but a Ruth Niles stopper. The size of the stopper allows the wood turner more height to be creative and the stopper does not detract from the turning. Rather, the simple size, shape and finish are non intrusive, but are rather a complement to the turning itself.
The material is also a bragging point. I never fail to mention that it is a food safe material that can be used for anything without fear of toxic contamination or degradation of the finish. I actually had a person return one of my earliest pieces that had a tall, glitzy chrome plated finish. I was able to replace the chromed piece with one of your stoppers and he was then happy.
Now as for the extra touches. While this is not something that one sees in the product design or materials it has impressed me greatly. I was grateful that you did not just have the buyer fill out an order sheet but wanted to talk to them personally. I was so impressed that I am looking forward to meeting you. In addition to the personal touch, the coaching that you provided to beginning turners is inspirational and appreciated. The gallery that you have also generates ideas and concepts that turn the craft into an art.
In closing, Ruth, I am thrilled with you product, love your business style, and looking forward to shaking your hand in person .
Love the customer service. That is everything in this day and age.
And the product will stand the test of time. Very clean with protective coating over the threaded part when they arrived . Food grade. ♡
Jo marie Brotherton, TN
I really like Niles bottle stoppers and their quality definitely outshines the competition. I've gotten the threaded tapered three ring stopper, the four ring, and the five in both brass and stainless and I'll continue to only purchase Niles products. I also got the threaded inserts and they are a big help for the wood and a hybrid stoppers I've made. I have a few stoppers I purchased before finding Niles stoppers and can't bring myself to sell those as the rubber is harder to clean and doesn't provide as good of a fit as Ruth's.
Tana Munoz, TX
I have been pleased with the high quality of the Ruth Niles products. I started with bottle stoppers and openers before recently buying my first tenderizer kits. The fit and finish are consistently excellent and I really like that every product works with the same mandrel. Shipping was quick and the online gallery provides great ideas for each type of product.
I purchased the 1x8 mandrel kit. The first shipment got lost in the system and another was sent straight away. I have since received the kit and am quite impressed with it. No jury rig for stopper mandrels and I now have rock solid stopper turning. I will be ordering more items from Niles. The international shipping is a bit of a nightmare but if ya want the BEST.....
Dwight Alwine, Essex, UK
customer service was top notch from the first contact. quality and selection is no comparison to any other supplier in the industry!!! my only regret is i didnt find these earlier !!!!!
Ruth Niles is one of the few HONEST and HELPFUL merchants I have had the pleasure to order from. I love the bottle openers, bottle stoppers, inserts and all of her products. I’m having fun making things for my friends and family. I don’t sell anything, I do this as a hobby and I love it.
Excellent contact and fast shipping.
Goods are first class and I will definitely come back again.
thank you very much Ruth
Aleksander Mazur (Poland)
Excellent product and customer service. The website has some very informative material to market your product
Your products are excellent. The quality of metal and consistency are superb! When I order your products I know that they are precision made and I never have received anything less from you. I also think that you really support your customers. It's easy to see why your products have spread to other sellers such as PSI. You can also add that you provide great instructions on how to use your products as well as some useful tips
I have truly enjoyed the products that you produce and sell. They have been the best bar none of any I have used and am now only buying from your company. The reason is not just due to the quality of the product but the personal touches you add to every purchase. Thank you for the way you do business and I hope to be buy more things in the future as I grow my woodworking offerings.
Honestly I loved the products I ordered and got from you! I enjoy looking at the pics posted on your site and get inspiration from them. I also enjoy the advice you lend such as your craft show tips.
All in all, I’d say don’t fix it, it isn’t broke. I’d hate to have to look elsewhere for what I purchase from you. I’m not at all tempted to swing over to the guy with the “better price.” I am about value and that is what I get from you. I value your customer service, your pricing, your timely shipping, and above all your personal touch.
Most vendors don’t realize that there is a “lifetime value of a customer.” If you don’t know the phrase, google it. This is something YOU don’t have to learn. You already know it!
I am a dedicated customer and will continue to be so. Your products and service are always the best in quality and speed and I appreciate that. No reason to consider ever looking at any other source. Thanks for being an excellent and consistent supplier.
I like your products just fine, but find them a tad expensive or I would buy more. I don't envy you trying to produce a great product at a reasonable price, then having to compete with cheap Asian imports. Tough.
I don't turn many bottle stoppers and don't sell any of my work. Years ago I turned a stopper for a friend and she used it for her vinegar bottle. You can imagine how badly it corroded. It took me awhile before I started reading about Niles Bottle Stoppers and gave them a try. After that I started using SS stoppers.
When I received my first order I was very impressed with the machining quality. They are beautiful. I was sold on them and placed another order and will order more from you in the future. There are people who will use the cheap cork and silicone stoppers for resale but end up not making much money and have a poor product.
I am glad you are now selling through other dealers and they are advertised as Ruth Niles bottle stoppers. This will get you more exposure and name recognition.
I think when I first went to your website about three years ago there were problems such as under construction. I just went to it and it is excellent.
If I had any constructive I certainly would offer it, however, I believe you are doing everything right.
I am entirely satisfied with the 3 different products I have purchased from you. It's rare in today's world when one can comment; "Value received". Thank you for giving me some faith in the future of business.
I am more than satisfied with the quality and the delivery service. I will be reordering in the future and I know I will get the same service and quality. Thank you for giving us your products. They are Unmatched in the industry.
Well, since you asked, I will be brutally honest, I will not hold back. You are the BEST! I have never had a problem with my orders. I have never had an issue with the quality. I will go out on a limb and say your prices are at the right point. I have gotten some stoppers from the "other company" but I only did so because I like the longer, narrower curve. However, I have your off-center jig, your openers, your stubby stoppers and your stopper mandrel. All first rate!
I love your stuff. All of it. It’s made in the USA, and stainless. I believe those are your biggest selling points. You also have a very nice website with good info, and the products are easy to order. It’s also great that you have PayPal. It’s almost a necessity these days. If given two similar options, I will always use the one with the PayPal for ease of use.
All in all, you’re the best out there at what you do.
Richard Moore, CA
Ray Whittemore, AZ
I am a fan of quality tools, and quality products. I have made several purchases from Ruth the past 6 months. The last items I bought, was the meat tendorizer and garlic press set in stainlees steel. OMG! They are just massive and heavy, and sooooo well made. I turned my first set last week, and it was sold before the polish had cooled down. We don´t have anything like that set here in Norway, and my customers went nuts. 4 more orders to turn, in different materials.
One more thing about Ruth´s excellent customer service: by a mistake, I didn´t recieve all the screws for the tendorizers. Sent an email, got instant reply and appology. It took only a few days, before I recieved the extra screws in the mail, and I live in Norway! I will continue to buy quality products from Niles Bottle Stoppers for a long time. I love to the make stuff out of them, and everything is sold even before I get to display my finished products! My customers love the feeling of solid stainless products! Thank you so much from across the pond!
Mats Bjornstad in Norway
Ruth is simply the best! I have ordered about everything she has at least once. She is always going above and beyond! She tossed in a couple sample items with my last order which was just fun! High quality and quick turn-around. I wished everything was this easy! Happy turning!
Brandan Bruce in Iowa
Although I had heard great things about Ruth Niles over the years, I had never bought anything from her until now. I've pretty much purchased every kind that you make and I could not be happier. The only disappointment that I have is that I did not find you years ago.
Everything was delivered timely and professionally packaged - so nice to see professionalism still exists - thanks Ruth - great fun - going now to purchase several more stoppers from you - thanks for having exceptional products for us - take care - Walter
I’m extremely satisfied with my order. Your service and products are absolutely amazing. You make the experience from ordering to selling a joy. I’m making products with absolute confidence that my customers are as happy with their purchase as I am. You are greatly appreciated.
All of my feed back is very positive. I have nothing but good things to say about the service you provide and the product you deliver. I have mainly ordered bottle stoppers in the past but I am happy to see newer products being added. Every woodturner wants a new gadget now and again
Thank you very much! I’m a relatively new woodturner, about 3 years. I started following your products a number of months ago and finally decided to take the plunge! The quality of your products is top notch. I won’t be using anything else. I really enjoy your webpage and the pictures you put on there. A fan and customer
The products I’ve bought from you are exceptional in quality and your customer service is spectacular. You run your business magnificently. My only complaint is that we live so far apart - I’d love to meet you in person. What I like best about doing business with you is the wonderful conversations we have when I call you to place an order. You are a fabulous person !
I would like reminders and one click purchase buying options on things I have bought before. You are my go to vendor based on quality and options, and I love the personal touch
Anything from your company and bearing your name is always and consistently of the highest quality and finest visual looks!!! No questions asked, period!!! Same goes with your customer service!!! So refreshing in today’s world of shoddy, careless
workmanship. As always I wish I could invest in your stoppers by the gross! Especially with a new lathe going full tilt and trying to learn to make cutlery with exotic wood handles.
Thanks again for the quality and caring about your products!!
I purchased your products for the sole purpose of making Christmas gifts and was very proud of the finished product because of the quality of your stoppers. I was also amazed at the care you put into protecting your products for shipping. I've spoken with you on the phone regarding the stopper mandrel; I did not find it to be self tapping which is trivial compared to your great stoppers! I find your customer service is beyond reproach. I have recommended you to others in my wood turning group. I have no intention of buying my stoppers from any other supplier simply because of the quality of the product and your customer service.
I am completely satisfied with my purchases from you. I recently ordered a mandrel and bits along with some stoppers. Ordering was easy, follow up emails were promptly replied to when I had questions. I got my package ahead of schedule and the whole transaction felt a little more personal than what I have experienced with from other vendors. You will definitely be getting more orders from me soon!!
It is rare to be able to deal with a business which has excellent products which are flawless and an owner who goes out of her way to insure the success of the client. Ms. Niles sought to get the lowest possible rate on shipping costs. I knew exactly what the "laid in" price would be when I gave her my order. No hassle and no surprises. I don't know how you can improve. KUDOS!
I've been VERY satisfied with my purchases from your site. Your products are excellent, service has been fine and the instructions you provided are superb. Even my first attempt was a success. I have to give you credit, Ruth, you are a small business owner who has done her homework. It takes a lot of courage to open a business and market it. By the way, I like the way you upgraded your website.
I don’t do as many stoppers as I used to, but those I do make all have your inserts. I think your addition of the flat-bottomed stoppers was one of your most astute moves. I am now making miniature birdhouse stoppers, and some customers just leave then out on display all the time – many don’t even drink wine. I know it’s not in your product line, but I have a couple of customers who use my Christmas ornaments as windowshade pulls. I know there are some knockoffs out there, copying your designs. I’m sure they sell some, but not to me.