|My purchase was easy and delivered fast. Had a problem with one part, spoke to Carl who shipped the new part right away. Love the service and Love the great videos on YouTube.Thanks and keep up the quality of all you do!|
David Lanza FL
When I first saw the product online and YouTube videos I thought it was ridiculous but I wanted to add off center grooves to my turned boxes so I bought offset plate and the mounting plate because I had a bottle stopper chuck. I was very happy at the quality of the product and customer service, I will be ordering another faceplate and the medallions. It's a great product, the first thing I made was a turned duck.
Jeff Peters WI
First batch of bottle stoppers I've made, and I am very pleased I chose Niles hardware (and turning accessories too) for these gifts. The background story and customer driven design is a great example of how best to design and manufacture a product that will simply delight the customer (and the gift recipient as well). The quality is second to none, and customer support has been everything I could hope for.
Along with a few of the bottle openers I've made as well, I can't wait to hand them out over the holidays! Thanks!
Mark Owens IN
Superb quality product. The Meat Tenderizer Set was exactly what I needed and Niles Bottle Stoppers are the only ones I could find to provide these. I will definitely become a proud regular to this brand, and look forward to trying all types of products.
Tom Brown TX
|I have used Niles bottle stoppers for years with my hand-carved caricatures. Since family and friends have all the bottle stoppers they can possibly use I decided to attach my carvings to bottle openers. So I ordered 10. Superb quality, just as I expected. Shipped via priority mail, carefully and securely wrapped, the package even included an all-day sucker and an invoice with a thank you signed by Robin and Carl. One can't do better than that! Outstanding quality with a personal touch.|
Stan Bruns, ID
These are hands down the best bottle stoppers on the market.
Rick Townsend, DE
These are the Cadillac of bottle stoppers. (back when Cadillac was great) I ordered 10 of the pop-it, stop-it kits then came back for 20 more stoppers. I love the style and quality! And Carl answers his own phone!! 10 Stars!!!
Chris Betts, NC
|Great craftsmanship on their products. bottle and can openers sell great as do the wine stoppers. Love the price on the pizza cutters too I sell the heck out of those too. If you're not using the metal inserts for your stoppers and pizza cutter's you should be. They work on other products too with that size thread. I would give a10 rating but only goes to 5|
Dale Marsh, WA
I had heard and seen the name "Niles" when it came to stoppers and did a little research which brought me to the site. After going through all the products, I landed on the Whiskey and Wine Stoppers (Which by the way can be used for other things besides what they are named for). The quality is excellent, and really adds to the look of the stoppers when they are turned. They fit perfect inside the bottles, and my clients were very impressed with the total package of the stoppers they ordered. The O-rings really seal up the mouth of the bottle nicely too. They have a nice beefy feel to them as well. Not to mention they are made right in the U.S. Overall, more than satisfied, and will be back for more!
Thomas Clark, NC
Awesome quality and customer service. Will be ordering more soon. Can’t ask for a better selection of stoppers and other kits.
Kathy Brandt, WI
As the CEO of a large international organization, I think I can speak with a bit of experience when it comes to how businesses should be run. Your products are of excellent quality and fairly priced. Your customer service is beyond compare and the fact that you the owner and founder accompany just about every customer through the buying process personally impresses me beyond words. I have told all of my turning friends to look no where else but to you for the range of products you offer
Thomas McPartland, NY
Michael Smith, OR
WOW! Niles Bottle Openers are unique, highest quality, and a must have. I am a flatware artist and incorporated the Niles bottle openers into my art. They are extremely impressive and sought after. Fantastic customer service, fast shipping and a definite "will order again" item. If you are considering ordering them, I advise you do go for it. You won't be disappointed!
Trish Koch, AZ
Awesome! Awesome stoppers! Awesome Customer Service! What more could you ask for! This will be my go to place for anything stopper related! Ruth is awesome! ThankYou!
Ben Shaver, TN
The bottle stoppers I purchased are top quality. I ordered the threaded inserts as well. They are sold in packages of 5. I ordered 7 stoppers and Ruth added a couple extra inserts! I also had issues with establishing and account on the site. Ruth and I exchanged a number of emails to get the issue resolved. It is very refreshing to communicate with the owner of the business. I will certainly purchase from Ruth in the future!
Ruth is one of the nicest and informative people you can ever do business with and doesn't act like you're a pain when you ask her a question. All of the Niles products are top notch!!! You have a forever customer here, Ruth!!! Thank You.
Eldon E. Ballenger Jr.
I have bought just about every type of stopper available for use with turned handles and am completely sold on the superior quality of Ruth Niles products. Add that to the fast shipping and excellent customer service and I am very happy with all of my purchases.
Ken Johnson, Iowa
I purchased the stainless stoppers and they are the best I have ever seen. I talked to Ruth on the phone and she was very helpful , pleasant and professional !
Darren Weimer, TN
Nothing but excellent service and products from Niles! I have ordered a couple mandrels and about a dozen wine bottle stoppers and am very satisfied with every piece. The mandrels are a perfect fit for my mini-lathe and they work very well for the wine stoppers I have turned. They make it easy to turn a beautiful piece from both wood and acrylic. And the stainless steel stopper pieces are the way to go in my opinion. Both the regular and the ones that stand on a flat surface are excellent and have made ver nice gifts to friends and family. Right now I don't get stoppers from any where else. Thanks for providing a quality product and the service to back it up.
William Powell, AZ
Great service and great products. It is nice to have such personalized service from a company these days. You have to look no further for the products she sells. I will be a repeat customer with pleasure.
Simply stated, the products are as good as the service and her personal attention - excellent, superb, without equal in the marketplace. All products have been perfect, arriving quickly, and very well packaged with no damage from shipment. As a return customer, I highly recommend her products and personal service. You will be most pleased.
I have purchased bottle stoppers, stubby drills, a tap, and two topper mandrels from Niles. The quality of the materials is excellent in all cases. The customer service is personal, efficient, and just what you would expect when dealing one-one with the owner who wants to make sure all the customers happy. You just can't beat Niles Bottle Stoppers. You might find something that's less expensive elsewhere, but you get what you pay for at Niles--- Top notch products, and top notch service from a top notch person.
The personal touch from Ruth is amazing and very, very rare. That alone would keep me coming back. However, it's even easier because she offers the best products that I've found. I love the stoppers! I wanted something heavier and better quality than what I'd seen before. Ruth provides that in spades.
I'm not that old, but I'm old enough to remember when good customer service was as important as the quality of the merchandise. I stumbled onto this website looking for what I needed, and from the beginning of the transaction to the follow-up emails I have received, this has been nothing but top-notch customer service. I highly recommend this company!
I purchased several bottle stoppers and bottle openers from Ruth Niles. They shipped very quickly and the owner personally followed up to ensure I was happy with my purchase. I was able to use the bottle opener in a resin form to make a unique bottle opener and the bottle toppers made excellent toppers for olive oil bottles with custom turned handles. I definitely would recommend purchasing from Niles Bottle Stoppers!
I’ve been extremely impressed with the quality of product and customer service provided by Ruth Niles and SS Niles Bottle Stoppers from the very first time I ordered bottle stoppers from the web site over 8 years ago. No problems ever!! I always try to keep her product in stock for use when I run across a nice piece of wood that is too small for other uses and too pretty to burn. Most of the stoppers I turn go to customers of my architectural turning work as Christmas and birthday gifts. Since these customers pay my bills with their business I can’t afford to give them anything other than the very best quality on the market, Ruth Niles Stainless Steel bottle stoppers meet and exceed this requirement for highest quality.
You can always spot quality product by the number of companies that attempt to duplicate the products being offered, however, they usually fall short in their offerings due to the primary motivations of avarice and greed. The personal involvement and customer care is just not present for the copy cat venders.
I have been turning for awhile now and have purchased many items from many distributors, some I will not purchase again, but nothing I have purchased from you has been a disappointment! I have received nothing but complements from anything I have turned utilizing one of you products. Yours I will definitely continue to use!
I have ordered about a dozen wine stoppers, and bottle openers and one pizza cutter this year. I've been nothing but impressed with the friendly service, rapid shipping and incredible quality of the products. I love the bottle openers and the wine stoppers are great.
I love your bottle stoppers, your website, your pricing, your affordable shipping to Canada and about everything else about your operation. Talking with you on the phone was a pleasure. If all businesses had your ethics, the world would be a better place.
Niles bottle stoppers are made of the highest quality materials and are machined extremely well. With multiple styles to choose from, the combinations of stoppers and blanks are endless and will make truly custom gifts, perfect for any home!
Chris C&S Toolworks
Here is my feedback:
Ordering = Product description is very accurate and easy to place an order
Shipping = FAST, reasonably priced and perfectly packaged.
Product = So much better than I expected! There was a bit of trial and error on my part with the threading on the mandrel BUT after a few attempts I sorted it out and I'm super happy with the end results. Excellent communication and awesome product!
Emma Banner Spiked Woodworks
I would now use nothing but a Ruth Niles stopper. The size of the stopper allows the wood turner more height to be creative and the stopper does not detract from the turning. Rather, the simple size, shape and finish are non intrusive, but are rather a complement to the turning itself.
The material is also a bragging point. I never fail to mention that it is a food safe material that can be used for anything without fear of toxic contamination or degradation of the finish. I actually had a person return one of my earliest pieces that had a tall, glitzy chrome plated finish. I was able to replace the chromed piece with one of your stoppers and he was then happy.
Now as for the extra touches. While this is not something that one sees in the product design or materials it has impressed me greatly. I was grateful that you did not just have the buyer fill out an order sheet but wanted to talk to them personally. I was so impressed that I am looking forward to meeting you. In addition to the personal touch, the coaching that you provided to beginning turners is inspirational and appreciated. The gallery that you have also generates ideas and concepts that turn the craft into an art.
In closing, Ruth, I am thrilled with you product, love your business style, and looking forward to shaking your hand in person .
What a wonderful experience buying from Carl at Niles Bottle Stoppers. Excellent communication, super fast shipping and extremely accommodating seller. I feel very good about the superior quality of my products made with Niles stoppers. They are of excellent quality and I can't imagine using anything else. Thanks so much for all your help!
Peggy Leppek CO
I bought a 1.25" x 8 Niles Mandrel to make bottle stoppers for Christmas presents. Being new at this I'm using cokes as the stoppers. The mandrel adapter I bought allows me to turn the stopper down to the the large end of the cork every time. I bought a Spiral 3/8" Tap, but have not used it yet. I like the Mandrel, as I can hand screw the wood on to it, run up the tail stock and start turning. I've used the Mandrel in making some Christmas ornaments as well. I do not know how else I could have held the wood in place. The Mandrel is made well and I believe it will hold up well in my shop.
Oren Hargrove, IL
Mark Beckett UK
I really like the items I have purchased from Ruth. There is more variety and better quality then similar products at Rockler and Woodcraft. I particularly like the system that she sells to turn the stoppers. I had a lot of trouble getting the inserts in acrylics and getting it straight. The Ruth Niles product eliminated the need for the insert and made it easy to use. Everyone that I give a finished stopper to loves them. The order process and delivery was seamless. I also like that she posts the photos of creations her customers have made on the website. There are some very creative folks out there!
My wife really loves the can tab puller!!!
Gary Mouser, TX
Love the quality, reliability & service!
Bill West, FL
I've been a customer since October 2020, after having found Ruth's website on the internet. I quite like the stoppers, in particular that they can literally "stand on their own". I've been very pleased with the quality, design and finish of the products that I've bought (SS-9000 bottle stoppers, bottle and pull-tab openers, and tenderizer sets) that set these apart from others on the market. I also like that they are not made "offshore", as so many products are these days. The service is timely & excellent and the products are extremely well packaged for shipment. Excellent products!
Peter Dorrins, Quebec
8/2/21 Just received my mandrel kit which I ordered last Friday. Priority mail package arrived in perfect condition due to the great packaging. Very happy with the quick customer service and I'm looking forward to turning my first bottle stopper. I'm originally from Bethlehem, Pa. so I'm happy to send some business to another Pennsylvanian. Keep up the great work, Ruth!
Excellent products, price and service ...simply the best.
I only make things to give to friends and family. Always worry about quality of components. I have made several stoppers from Niles bottle stoppers all were well received. The bottle opener is a huge hit. Need to order more. No quality issues with Niles. They are simply the best. And super easy to use.
Rick Chapman, WA
I only make things to give to friends and family. Always worry about quality of components. I have made several stoppers from Niles bottle stoppers all were well received. The bottle opener is a huge hit. Need to order more. No quality issues with Niles. They are simply the best. And super easy to use.
Rick Chapman, WA
All products I have ordered have been of the highest quality and the shipping super fast. One will not find a better product anywhere.
The Bottle Stoppers I purchased work great, they have been a nice aid as I am returning to woodturning after many years. I really enjoy your photo galley. It's a joy to see what other woodturners are doing and provides me with ideas to advance my developing skills.
Ruth is one of the finest people to buy from, it’s a perfect experience, I don’t say that very often.
Amazing products. Fast shipping. Prices are great.. Ruth really engages with people on Facebook which is a bonus!
Dan Breeding, WA
Ruth Niles Products are the best by far. I have used other products before I found Ruth Niles, none can compare to the quality of the all American products of Ruth Niles
Donald Thomas, FL
I’m very impressed by your service and the high quality of all the products I purchased
I was unsure whether the M33 x 3.5 mandrel would fit my lathe you assured me it would and it fit perfectly as did the drill and tap.
The bottle opener and stoppers are beautifully made and excellent quality and very much admired, they arrived very well packaged and in perfect condition to the U.K.
Trevor Huntley, West Yorkshire, UK *****
Trevor Huntley, UK
Love the customer service. That is everything in this day and age.
And the product will stand the test of time. Very clean with protective coating over the threaded part when they arrived . Food grade. ♡
Jo marie Brotherton, TN
I really like Niles bottle stoppers and their quality definitely outshines the competition. I've gotten the threaded tapered three ring stopper, the four ring, and the five in both brass and stainless and I'll continue to only purchase Niles products. I also got the threaded inserts and they are a big help for the wood and a hybrid stoppers I've made. I have a few stoppers I purchased before finding Niles stoppers and can't bring myself to sell those as the rubber is harder to clean and doesn't provide as good of a fit as Ruth's.
Tana Munoz, TX
I have been pleased with the high quality of the Ruth Niles products. I started with bottle stoppers and openers before recently buying my first tenderizer kits. The fit and finish are consistently excellent and I really like that every product works with the same mandrel. Shipping was quick and the online gallery provides great ideas for each type of product.
I purchased the 1x8 mandrel kit. The first shipment got lost in the system and another was sent straight away. I have since received the kit and am quite impressed with it. No jury rig for stopper mandrels and I now have rock solid stopper turning. I will be ordering more items from Niles. The international shipping is a bit of a nightmare but if ya want the BEST.....
Dwight Alwine, Essex, UK
customer service was top notch from the first contact. quality and selection is no comparison to any other supplier in the industry!!! my only regret is i didnt find these earlier !!!!!
Ruth Niles is one of the few HONEST and HELPFUL merchants I have had the pleasure to order from. I love the bottle openers, bottle stoppers, inserts and all of her products. I’m having fun making things for my friends and family. I don’t sell anything, I do this as a hobby and I love it.
Excellent contact and fast shipping.
Goods are first class and I will definitely come back again.
thank you very much Ruth
Aleksander Mazur (Poland)
Excellent product and customer service. The website has some very informative material to market your product
Your products are excellent. The quality of metal and consistency are superb! When I order your products I know that they are precision made and I never have received anything less from you. I also think that you really support your customers. It's easy to see why your products have spread to other sellers such as PSI. You can also add that you provide great instructions on how to use your products as well as some useful tips
I have truly enjoyed the products that you produce and sell. They have been the best bar none of any I have used and am now only buying from your company. The reason is not just due to the quality of the product but the personal touches you add to every purchase. Thank you for the way you do business and I hope to be buy more things in the future as I grow my woodworking offerings.
Honestly I loved the products I ordered and got from you! I enjoy looking at the pics posted on your site and get inspiration from them. I also enjoy the advice you lend such as your craft show tips.
All in all, I’d say don’t fix it, it isn’t broke. I’d hate to have to look elsewhere for what I purchase from you. I’m not at all tempted to swing over to the guy with the “better price.” I am about value and that is what I get from you. I value your customer service, your pricing, your timely shipping, and above all your personal touch.
Most vendors don’t realize that there is a “lifetime value of a customer.” If you don’t know the phrase, google it. This is something YOU don’t have to learn. You already know it!
I am a dedicated customer and will continue to be so. Your products and service are always the best in quality and speed and I appreciate that. No reason to consider ever looking at any other source. Thanks for being an excellent and consistent supplier.
I like your products just fine, but find them a tad expensive or I would buy more. I don't envy you trying to produce a great product at a reasonable price, then having to compete with cheap Asian imports. Tough.
I don't turn many bottle stoppers and don't sell any of my work. Years ago I turned a stopper for a friend and she used it for her vinegar bottle. You can imagine how badly it corroded. It took me awhile before I started reading about Niles Bottle Stoppers and gave them a try. After that I started using SS stoppers.
When I received my first order I was very impressed with the machining quality. They are beautiful. I was sold on them and placed another order and will order more from you in the future. There are people who will use the cheap cork and silicone stoppers for resale but end up not making much money and have a poor product.
I am glad you are now selling through other dealers and they are advertised as Ruth Niles bottle stoppers. This will get you more exposure and name recognition.
I think when I first went to your website about three years ago there were problems such as under construction. I just went to it and it is excellent.
If I had any constructive I certainly would offer it, however, I believe you are doing everything right.
I am entirely satisfied with the 3 different products I have purchased from you. It's rare in today's world when one can comment; "Value received". Thank you for giving me some faith in the future of business.
I am more than satisfied with the quality and the delivery service. I will be reordering in the future and I know I will get the same service and quality. Thank you for giving us your products. They are Unmatched in the industry.
Well, since you asked, I will be brutally honest, I will not hold back. You are the BEST! I have never had a problem with my orders. I have never had an issue with the quality. I will go out on a limb and say your prices are at the right point. I have gotten some stoppers from the "other company" but I only did so because I like the longer, narrower curve. However, I have your off-center jig, your openers, your stubby stoppers and your stopper mandrel. All first rate!
I love your stuff. All of it. It’s made in the USA, and stainless. I believe those are your biggest selling points. You also have a very nice website with good info, and the products are easy to order. It’s also great that you have PayPal. It’s almost a necessity these days. If given two similar options, I will always use the one with the PayPal for ease of use.
All in all, you’re the best out there at what you do.
Have made several stoppers using the Nikes mandrel and mostly. The quality of the Nikes stoppers is top of line. I use mostly the SS-9000 stoppers. Gave away most of what I have made at Christmas to friends and family. All commented on quality. I like the fact that I always get a response on “how to questions” or problems and any needs taken care of promptly by the Niles people. You run a great company and your customer attention is appreciated.
Ronnie Stapp GA
|I ordered again with Carl &Robin and was extremely delighted! I ordered the SS-8000’s as I personally love the look, and I love the fit. They sit nicely in a wine bottle. Carl responded to my order giving me the delivery date, and they were delivered three days earlier.|
This company is my only go to for stoppers, now that I’ve found them. They have the best designs and are of the best quality! Thank you Niles Bottle Stoppers!
Melissa Jackson, CA
As a novice wood turner I have tried obtaining supplies from various online suppliers. The items I have ordered are received quickly and have been top quality. The customer service is second to none. Thank you Carl.
Bob B, CA
I am a novice woodturner and was introduced to Niles Bottle Stoppers by the master woodturner who introduced me to the hobby. These stoppers are very high quality and the instructions for "How to Turn a Bottle Stopper" on this website are immensely helpful! It is very evident that Carl and Robin (the owners) care a lot about their products and customer satisfaction. I highly recommend their products.
Connor D, MD
I recently started making bottle stoppers and I can't seem to stop! These stoppers are the highest quality available. Carl and Robin are excellent communicators, they have kept me up to date on all of my orders! I have also purchased the Joyner off-center jig which is lots of fun!
Maryalice Birk, CA
Best quality stoppers I have used. All the people who have gotten a bottle stopper from me always brag about the quality and durability of them. The only stoppers I will use from now on!!!
Jody Cooper, SC
John OBrien, FL
A few years ago, I started making bottle stoppers for Christmas gifts and other occasions. My son said the stopper I gave him would not fit tightly in his wine bottle; only one O-ring barely contacted the neck. This concerned me because I was planning a business venture to sell bottle stoppers at local consignment shops and eventually through a website and I did not want dissatisfied customers.
Along the way, I learned about Niles Bottle Stoppers and decided to investigate your products. After reading through your website, I was impressed by the amount and thoroughness of your research in developing your products. Two things that stood out about your stoppers are that they are designed so that two O-rings seal the bottle, and your philosophy of ‘No Bottle Left Behind’. Having a metallurgical background, I can appreciate your choice of 304 stainless steel for this product instead of lower cost materials that look nice initially but have inferior corrosion resistance. I also like the variety of bottle stopper styles and other products offered. I am planning to make some can tab pullers to sell as I believe there are many people who can benefit from this product.
By using your products, I believe I can offer superior bottle stoppers and have the confidence that my customers will be pleased with the product and want to purchase more.
Mark Zeglen, OH
Gary Sanders, Texas
|An “ ICON”|
Simply one of the BEST SUPPLIERS but more important a GREAT LADY
I love all your products!! I've used pretty much all of the stopper styles and recently used the garlic press along with the meat tenderizer. I found all of the products to be of high quality and excellent machining. I would and do recommend your products to other woodworkers and woodturners!! Awesome stuff! Thanks for the high quality products!
Bruce Jordan, Jordan Woodwerx
Ruth Niles Bottle Stoppers are Top Shelf throughout. The threaded inserts are easy to install and are of the same quality as the Stoppers should they be used instead of wood cut threads. All Stopper styles are the same quality however, the SS-9000 style looks great not only in a bottle but also on a display shelf.
Ruth is a pleasure to talk with, not only reference Bottle Stoppers and other products she offers, but responds quickly to customer needs and ships promptly. Will definitely purchase again.
Dan Schladt, IL
Luisa Arevalo Klose
Jim Collingwood, Sioux Falls, SD
Richard Moore, CA
Ray Whittemore, AZ
I am a fan of quality tools, and quality products. I have made several purchases from Ruth the past 6 months. The last items I bought, was the meat tendorizer and garlic press set in stainlees steel. OMG! They are just massive and heavy, and sooooo well made. I turned my first set last week, and it was sold before the polish had cooled down. We don´t have anything like that set here in Norway, and my customers went nuts. 4 more orders to turn, in different materials.
One more thing about Ruth´s excellent customer service: by a mistake, I didn´t recieve all the screws for the tendorizers. Sent an email, got instant reply and appology. It took only a few days, before I recieved the extra screws in the mail, and I live in Norway! I will continue to buy quality products from Niles Bottle Stoppers for a long time. I love to the make stuff out of them, and everything is sold even before I get to display my finished products! My customers love the feeling of solid stainless products! Thank you so much from across the pond!
Mats Bjornstad in Norway
Ruth is simply the best! I have ordered about everything she has at least once. She is always going above and beyond! She tossed in a couple sample items with my last order which was just fun! High quality and quick turn-around. I wished everything was this easy! Happy turning!
Brandan Bruce in Iowa
Although I had heard great things about Ruth Niles over the years, I had never bought anything from her until now. I've pretty much purchased every kind that you make and I could not be happier. The only disappointment that I have is that I did not find you years ago.
Everything was delivered timely and professionally packaged - so nice to see professionalism still exists - thanks Ruth - great fun - going now to purchase several more stoppers from you - thanks for having exceptional products for us - take care - Walter
I’m extremely satisfied with my order. Your service and products are absolutely amazing. You make the experience from ordering to selling a joy. I’m making products with absolute confidence that my customers are as happy with their purchase as I am. You are greatly appreciated.
All of my feed back is very positive. I have nothing but good things to say about the service you provide and the product you deliver. I have mainly ordered bottle stoppers in the past but I am happy to see newer products being added. Every woodturner wants a new gadget now and again
Thank you very much! I’m a relatively new woodturner, about 3 years. I started following your products a number of months ago and finally decided to take the plunge! The quality of your products is top notch. I won’t be using anything else. I really enjoy your webpage and the pictures you put on there. A fan and customer
The products I’ve bought from you are exceptional in quality and your customer service is spectacular. You run your business magnificently. My only complaint is that we live so far apart - I’d love to meet you in person. What I like best about doing business with you is the wonderful conversations we have when I call you to place an order. You are a fabulous person !
I would like reminders and one click purchase buying options on things I have bought before. You are my go to vendor based on quality and options, and I love the personal touch
Anything from your company and bearing your name is always and consistently of the highest quality and finest visual looks!!! No questions asked, period!!! Same goes with your customer service!!! So refreshing in today’s world of shoddy, careless
workmanship. As always I wish I could invest in your stoppers by the gross! Especially with a new lathe going full tilt and trying to learn to make cutlery with exotic wood handles.
Thanks again for the quality and caring about your products!!
I purchased your products for the sole purpose of making Christmas gifts and was very proud of the finished product because of the quality of your stoppers. I was also amazed at the care you put into protecting your products for shipping. I've spoken with you on the phone regarding the stopper mandrel; I did not find it to be self tapping which is trivial compared to your great stoppers! I find your customer service is beyond reproach. I have recommended you to others in my wood turning group. I have no intention of buying my stoppers from any other supplier simply because of the quality of the product and your customer service.
I am completely satisfied with my purchases from you. I recently ordered a mandrel and bits along with some stoppers. Ordering was easy, follow up emails were promptly replied to when I had questions. I got my package ahead of schedule and the whole transaction felt a little more personal than what I have experienced with from other vendors. You will definitely be getting more orders from me soon!!
It is rare to be able to deal with a business which has excellent products which are flawless and an owner who goes out of her way to insure the success of the client. Ms. Niles sought to get the lowest possible rate on shipping costs. I knew exactly what the "laid in" price would be when I gave her my order. No hassle and no surprises. I don't know how you can improve. KUDOS!
I've been VERY satisfied with my purchases from your site. Your products are excellent, service has been fine and the instructions you provided are superb. Even my first attempt was a success. I have to give you credit, Ruth, you are a small business owner who has done her homework. It takes a lot of courage to open a business and market it. By the way, I like the way you upgraded your website.
I don’t do as many stoppers as I used to, but those I do make all have your inserts. I think your addition of the flat-bottomed stoppers was one of your most astute moves. I am now making miniature birdhouse stoppers, and some customers just leave then out on display all the time – many don’t even drink wine. I know it’s not in your product line, but I have a couple of customers who use my Christmas ornaments as windowshade pulls. I know there are some knockoffs out there, copying your designs. I’m sure they sell some, but not to me.